Shipping & Returns
How your Order is Shipped
Most merchandise is shipped from one of our stores or our warehouse to arrive within 5 days of receipt of your order. If there is a delay, we will notify you by phone or email. Some orders with multiple items may be shipped in multiple packages.
We ship all of our orders Monday through Friday via USPS or FedEx. Expedited delivery is available in certain circumstances, for an additional cost. Expedited orders must be received by 2pm CST for us to be able to ship out same day. Orders received after this time may not be eligible for expedited delivery.
No Delivery on National Holidays
If a National Holiday is between your order date and the anticipated arrival date of your package, please expect your package a day later. Packages are not shipped or delivered on the following holidays:
- New Year's Day
- Memorial Day
- July 4th
- Martin Luther King Day Jr.
- Labor Day
- President's Day
Shipping to Alaska and Hawaii Orders shipping to Alaska and Hawaii require additional shipping charges
Shipping to PO Boxes or APO At this time, we do not offer shipping to PO Boxes or APO addresses.
Please Note: Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Some items require a signature for delivery.
Returns and Exchanges
To make a return or exchange by mail: Please include a copy of your receipt, invoice or packing slip. If you no longer have one of these, email email@example.com so we can email a copy to you.
Backwoods Online Retailers
1013 Foch St
Fort Worth, TX 76107
Important Note: We are not able to accept any returns on protection and fall/arrest related climbing equipment. This includes but is not limited to: carabiners, cams, nuts, all bolt protection, runners or any type of webbing, helmets, harnesses, ropes and any cut cordage of any kind.
You can expedite an exchange by placing a new order with your credit card and returning the unwanted merchandise for credit.
To make an exchange in store: Please bring a copy of your receipt. If you no longer have the receipt that was sent to you via email, please email firstname.lastname@example.org and we will research and email a copy of your receipt. A receipt must be presented with all in-store exchanges.